Wireless Internet Reviews
AT&T Wi-Fi Connect Hotspot Service
Overview
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AT&T Mobility is headquartered in Atlanta Georgia. They have the largest wireless subscriber bases in the United States serving over 70 million subscribers.
AT&T Mobility counts for over a third of all of AT&T business. They offer a full range of wireless voice and data services on it’s national network including high-speed wireless internet access and WiFi hotspots. They also offer incomparable international coverage to their subscribers through their global network of partners.
Pros: AT&T Wi-Fi Connect service is available in all 50 states with over 71,000 Wi-Fi hotspots available worldwide. The service is available in many locations including the popular restaurant chains Starbucks and McDonalds Existing subscribers to AT&T high speed internet services also can enjoy free access to over 17,000 AT&T Wi-FI hotspots.
Cons: Subscribers are limited to 150 uses per month which might be restrictive if you are traveling and can only work in short sessions. Signing into a AT&T hotspot on a per session basis can be very costly.
Detailed Provider Information
Plans: There is only one Wi-Fi plan available to new AT&T customers called the AT&T Wi-Fi Premier. It is available for $19.99 per month and includes unlimited access to all AT&T Wi-Fi Hotspots, Starbucks locations and all partner hotspots in the U.S. and internationally. If you are an existing AT&T high speed customer you may already qualify for the free AT&T Wi-Fi Basic package which does not cover the partner hotspots. If you need access to partner hotspots existing customers pay $9.99 per month for the AT&T Wi-Fi premier service. You can also sign in to any AT&T Wi-Fi hotspot and be charged on a per session basis. Prices and the length of session vary by each location so you can expect to pay anywhere between $3.99 – $7.99 per session.
Customer Service: Customer service for AT&T Wi-Fi Connect is available via a toll free number, email or at any AT&T retail location.
Credit Check: Yes
Contract: To qualify for AT&T Wi-Fi Premier service you must sign up for a one year contract.
Payment Options: Payments can be made online through the AT&T website, by telephone via a toll free number, by auto-payment which automatically charges your credit card, at any AT&T retail location or by postal mail.
Bandwidth Restrictions: Although the AT&T Wi-Fi Premier service claims unlimited access, AT&T limits your usage to 150 uses per month. Network speeds can vary from hotspot to hotspot.
Activation Fee: There is no activation fee for signing up for AT&T Wi-Fi service.
Cancellation Fee: Early cancellation is subject to a $20 fee.
Roaming Charges: There are no roaming charges associated with AT&T Wi-Fi plans.
Coverage Map: Click to see a map of AT&T Wi-Fi Connect Coverage
{ 7 comments… read them below or add one }
AT & T Wi Fi with or without the Premier Service is horrible. The last 2 nights I’ve tried to use it for business from McDonalds restaurants in Maryland and was told the server was down. When I complained to AT&T the first night all I got was a tech who could only tell me that he would report the trouble. The next night I had a customer service agent come clean and tell me that since AT&T bought the Wayport Network they have had many outages around the country and am working on them one by one. The service is horrible and not worth the 19.99 I pay a month for the Premium package, nevermind getting it for free. Steve Jobs should re examine why he does business with AT&T.
There is no coverage in most parts of Georgia and what parts there are is at a McDonalds. To the west, there is nothing. Don’t expect Tech support to help out any because they are clueless.
The worst internet ever, period. you get an internet failure message every two minutes. A definite DO NOT BUY
At&T service is horrible. I’mvery dissatisfied. If I had time I would’ve changed services immediately. Everytime I need something from them they act like it would be an issue or I’mjust an inconvenience, including getting their service set up. The tech they sent to set up was not only an hour late but had told me I was not paying him to do certain installation work and he shouldn’t have to do it. But my internet never works! Thank God I have a smart phone through a different phone service or I would be a constant frustrated individual.
Internet is way over priced for what you get 256ms ping on a server 50 miles away 0.22mbs download 0
.33mbs upload save you money use your phone if you can. The service will be better.
Had this been the UK, AT&T would certainly be up on charges for misleading the consumer. The TV ads are great, but grossly untrue. Yes there may be 70,000 hotspots around the country but what good are they if you can’t use them for basic stuff.
With 70 ms ping, 0.87 mbs download and .10 mbs upload you might as well use you iPhone. The real bad thing about it is that the situation has been the same for nearly 2 years. come on AT&T get with the program.
AT&T has the worst customer service ever. I spent 1.5 hours on the phone last week trying to figure out why they say I owe $40 when they just charged my credit card. I found out that they never cancled my previous accout when I moved. The first three people I talked to said they were putting me on hold but they were just sticking me back in the que so that somebody else would have to help me. The 4th and 5th person I talked to told me two completely different things about how they were going to solve my problem. The 5th person said what the 4th person had told me was immpossible to do. The 6th person I talked to said that her supervisor would call me back but never did. AT&T is absolutely terrible.